If you have any complaints or concerns regarding the content, services, or your data as handled by Chill Pill, you may reach our designated Grievance Officer. We are committed to acknowledging your complaint within 24 hours and resolving it within 15 days of receipt.
Grievance Officer
Name and contact details will be updated here.
Contact Form: Submit a grievance
Response time: Acknowledgement within 24 hours; resolution within 15 days
You may file a grievance for any of the following:
— Concerns about how your personal data is collected, stored, or processed
— Requests to access, correct, or delete your personal data
— Complaints about content or transcription output
— Billing disputes or unauthorized charges
— Any violation of your rights under applicable Indian law
Submit your grievance via the contact form above with your registered email address, a description of the issue, and any relevant details (e.g., date of occurrence, transaction ID for billing disputes). We will acknowledge receipt within 24 hours and provide a resolution or status update within 15 days.
If your grievance is not resolved to your satisfaction within 15 days, you may escalate the matter to the appropriate regulatory authority under the IT Rules, 2021.